TERMS AND CONDITIONS
​
1. INTRODUCTION
Welcome to Your Local Engineers, trading name of Belsize Construction Limited ("Company", "we", "our", "us"), a company registered in England and Wales under company number 6585321 with our registered office at 186A Hermitage Road, London, N4 1NN.
These Terms and Conditions ("Terms") govern your use of our website located at yourlocalengineers.co.uk ("Website") and the boiler installation, repair and maintenance services ("Services") we provide.
By accessing our Website and/or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Website or use our Services.
2. SERVICES
2.1 Service Description
We provide boiler installation, repair, maintenance, and related services as described on our Website. The specific services to be provided will be agreed upon between you and us prior to commencement of work.
2.2 Service Booking
You may book our Services through our Website, by telephone, or email. All bookings are subject to confirmation by us and are based on our availability.
2.3 Service Cancellation
Our cancellation policy varies depending on the type of service booked:
- Call-Out Services: These require payment of a non-refundable call-out fee at the time of booking. Cancellations are non-refundable regardless of notice period.
- Standard Repair and Maintenance Services: Cancellations made more than 24 hours before the scheduled appointment will receive a full refund of any deposit paid. Cancellations made less than 24 hours before the scheduled appointment will incur a cancellation fee.
- Installation Services: Cancellations made more than 7 days before the scheduled installation date will receive a refund of the deposit paid, less an administration fee. Shorter notice periods result in higher retention of deposits.
For full details regarding cancellations, rescheduling, and applicable fees, please refer to our separate Cancellation Policy which forms part of these Terms and Conditions.
3. PAYMENTS
3.1 Pricing
All prices listed on our Website are inclusive of Value Added Tax (VAT) at the current rate unless otherwise stated. Prices are subject to change without notice.
3.2 Payment Methods
We accept payment via credit/debit cards, PayPal, Apple Pay, Google Pay, bank transfers through secure online payment system provided by Wix or Square.
3.3 Invoicing
Upon completion of Services, we will provide you with an invoice detailing the Services performed and the amount due.
3.4 Payment Terms
Payment for Services is due immediately upon completion of work. Late payments may incur a late fee of 5% per month.
3.5 Deposits
For certain Services, we may require a deposit of 70% of the estimated total cost prior to commencement of work. Deposit requirements will be communicated to you at the time of booking.
4. WARRANTIES AND GUARANTEES
4.1 Workmanship Guarantee
We guarantee our workmanship for a period of 12 months from the date of service completion. This guarantee covers defects in workmanship only and does not cover issues arising from normal wear and tear, misuse, or further damage caused by you or third parties.
4.2 Parts Warranty
Parts and components installed by us carry the manufacturer's warranty. We will assist you in processing any warranty claims related to parts we have installed.
4.3 Consumer Rights
If you are contracting as a consumer, you have certain statutory rights. These Terms do not affect your statutory rights as a consumer. For more information about your statutory rights, contact your local Citizens Advice Bureau or Trading Standards Office.
4.3 Exclusions
Our warranties and guarantees do not cover:
- Damage caused by misuse, neglect, or improper maintenance
- Issues arising from work performed by unauthorised third parties
- Problems resulting from force majeure events
- Normal wear and tear
5. CUSTOMER RESPONSIBILITIES
5.1 Access and Facilities
You are responsible for providing reasonable access to your property and full access to the boiler system during scheduled appointment times. You must also provide adequate working space, electricity, and water as required for the performance of the Services.
5.2 Safety
You must inform us of any known hazards or safety concerns at your property prior to our arrival. You are responsible for the safety of any individuals and pets at your property during the performance of our Services.
5.3 Permissions
You confirm that you have all necessary permissions and authority to authorise the Services being performed. This includes any landlord permissions if you are not the property owner.
6. LIABILITY LIMITATIONS
6.1 Scope of Liability
Our liability is limited to direct damages caused solely by our negligence in performing the Services. Our maximum liability shall not exceed the amount paid by you for the Services or the amount covered by our professional indemnity insurance, whichever is greater.
6.2 Exclusion of Liability
Nothing in these Terms shall limit or exclude our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any breach of the terms implied by Section 2 of the Supply of Goods and Services Act 1982
- Any other liability that cannot be excluded or limited by English law
6.3 Limited Liability
Subject to clause 6.2, we are not liable for:
- Indirect, incidental, special, or consequential damages
- Loss of profit, revenue, or data
- Business interruption
- Damages arising from third-party claims
- Pre-existing conditions not caused by us
- Damage resulting from your failure to follow our advice or recommendations
6.3 Indemnification
You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms or your improper use of our Services.
7. INTELLECTUAL PROPERTY
7.1 Ownership
All content on our Website, including text, graphics, logos, images, videos and software, is the property of Belsize Construction Limited, trading as Your Local Engineer, or our content suppliers and is protected by applicable intellectual property laws.
7.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes.
7.3 Restrictions
You may not:
- Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or content obtained from our Website
- Use our Website for any illegal purpose
- Attempt to decompile or reverse engineer any software contained on our Website
- Remove any copyright or other proprietary notations
8. PRIVACY POLICY
Your use of our Website and Services is also governed by our Privacy Policy, which is incorporated herein by reference. Please review our Privacy Policy.
9. TERMINATION
9.1 Termination by Us
We may terminate or suspend your access to our Website and Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
9.2 Termination by You
You may terminate these Terms at any time by discontinuing use of our Website and Services and cancelling any scheduled appointments in accordance with our cancellation policy.
9.3 Effect of Termination
Upon termination, your right to use our Website and Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall remain in full force and effect.
10. CHANGES TO TERMS
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. The most current version will be posted on our Website with the effective date.
If the changes are material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Website and Services after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you are no longer authorised to use our Services, and must cease using our Website.
11. GOVERNING LAW AND DISPUTE RESOLUTION
11.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
11.2 Dispute Resolution
Any dispute arising out of or in connection with these Terms shall be resolved through:
- First, an attempt at amicable resolution through direct negotiation
- If negotiation fails, mediation through a mediator appointed by the Centre for Effective Dispute Resolution (CEDR)
- If mediation fails, the dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales
12. SEVERABILITY
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
13. ENTIRE AGREEMENT
These Terms constitute the entire agreement between us regarding our Website and Services and supersede and replace any prior agreements we might have between us regarding the same.
14. CONTACT US
If you have any questions about these Terms, please contact us at:
Belsize Construction Limited
186A Hermitage Road, London, N4 1NN
Email: contact@belsizeconstruction.co.uk
Phone: 02033555383
Last Updated: 1.05.2025
PRIVACY POLICY
1. INTRODUCTION
Your Local Engineers, trading name of Belsize Construction Limited ("Company", "we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
This Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read the following carefully to understand our practices regarding your personal data.
2. DATA CONTROLLER
For the purposes of the UK GDPR, the data controller is Belsize Construction Limited, a company registered in England and Wales under company number 6585321 with our registered office at 186A Hermitage Road, London, N4 1NN.
3. INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
3.1 Information You Give Us
You may give us information about yourself by:
- Filling in forms on our website yourlocalengineers.co.uk ("Website")
- Corresponding with us by phone, email, or otherwise
- Requesting our services
- Setting up an account on our Website
This information may include:
- Your name, address, email address, and phone number
- Property details where services are to be performed
- Financial information including bank account and payment card details
- Technical details about your boiler and heating system
- Appointment preferences and service history
3.2 Information We Collect About You
With regard to each of your visits to our Website, we may automatically collect:
- Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page
3.3 Information We Receive From Other Sources
We may receive information about you if you use any of the other websites we operate or other services we provide. We also work closely with third parties (including, for example, business partners, subcontractors, payment and delivery services, advertising networks, analytics providers, and search information providers) and may receive information about you from them.
4. COOKIES
Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.
5. USES OF YOUR INFORMATION
We use information held about you in the following ways:
5.1 Information You Give Us
We will use this information:
- To carry out our obligations arising from any contracts entered into between you and us, including providing you with boiler repair, maintenance, and installation services
- To process payments and verify financial transactions
- To provide you with information about other services we offer that are similar to those that you have already purchased or enquired about
- To notify you about changes to our service
- To ensure that content from our Website is presented in the most effective manner for you and for your computer
- To communicate with you about appointment scheduling, service reminders, and follow-ups
5.2 Information We Collect About You
We will use this information:
- To administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
- To improve our Website to ensure that content is presented in the most effective manner for you and for your computer
- To allow you to participate in interactive features of our service, when you choose to do so
- As part of our efforts to keep our Website safe and secure
- To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
5.3 Information We Receive From Other Sources
We may combine information we receive from other sources with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above.
6. LEGAL BASIS FOR PROCESSING
We will only process your personal data where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal data. In almost all cases, the legal basis will be one of the following:
6.1 Consent
You have consented to us using your personal data for a specific purpose.
6.2 Performance of a Contract
We need to process your personal data to perform a contract with you or to take steps at your request before entering into a contract.
6.3 Legitimate Interests
The processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.
6.4 Legal Obligation
The processing is necessary for us to comply with the law (not including contractual obligations).
7. DISCLOSURE OF YOUR INFORMATION
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
- Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you
- Gas Safe registered engineers who will perform the boiler services
- Payment processing providers who process your payments on our behalf
- Analytics and search engine providers that assist us in the improvement and optimisation of our Website
We may disclose your personal information to third parties:
- If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
- If Belsize Construction Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Belsize Construction Limited, our customers, or others
8. WHERE WE STORE YOUR PERSONAL DATA
All information you provide to us is stored on secure servers within the United Kingdom or the European Economic Area (EEA). We take all steps reasonably necessary to ensure that your data is treated securely, including using encryption for data in transit and appropriate access controls.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
9. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider:
- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorised use or disclosure of your personal data
- The purposes for which we process your personal data and whether we can achieve those purposes through other means
- The applicable legal requirements
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Specific retention periods:
- Service records: 7 years (to comply with warranty and legal requirements)
- Financial records: 7 years (for tax purposes)
- Marketing communications preferences: 2 years since last interaction
- Website usage data: 26 months
10. YOUR RIGHTS
Under the UK GDPR, you have various rights in relation to your personal data:
10.1 Right of Access
You have the right to request a copy of the personal data we hold about you.
10.2 Right of Rectification
You have the right to have incomplete or inaccurate personal data that we process about you rectified.
10.3 Right of Erasure
You have the right to request that we delete personal data that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
10.4 Right to Restriction of Processing
You have the right to restrict our processing of your personal data where:
- You contest the accuracy of the personal data
- The processing is unlawful, but you do not want us to erase the data
- We no longer need the personal data for the purposes of our processing, but you require data to establish, exercise or defend legal claims
- You have objected to processing, pending the verification of that objection
10.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used and machine-readable format.
10.6 Right to Object
You have the right to object to our processing based on legitimate interests.
10.7 Right to Withdraw Consent
Where we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in Section 13 below.
11. MARKETING COMMUNICATIONS
We may use your personal data to form a view on what products and services may be of interest to you, and to provide you with marketing communications where you have opted in to receive these.
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please:
- Click the 'unsubscribe' link in any marketing email we send you
- Contact us using the details provided in Section 13
- Log into your account on our Website and adjust your preferences
12. CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.
13. CONTACT
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to:
Data Protection Officer
Your Local Engineers
186A Hermitage Road, London, N4 1NN
Email: contact@yourlocalengineers.co.uk
Phone: 02033555383
14. COMPLAINTS
If you have a complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator. The ICO can be contacted at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
Last Updated: 1.05.2025
CANCELLATION POLICY
1. INTRODUCTION
This Cancellation Policy forms part of the Terms and Conditions of Your Local Engineers, trading name of Belsize Construction Limited ("Company", "we", "our", "us"). This policy outlines the terms under which you may cancel appointments for our various services and any applicable fees or charges that may result from such cancellations.
2. CALL-OUT SERVICES
2.1 Definition
Call-Out Services are defined as services requested with less than 24 hours' notice where the customer requires urgent assistance due to no heating, no hot water, water leaks, or other situations that pose immediate risk to property or safety.
2.2 Payment
Call-Out Services require payment of a non-refundable call-out fee at the time of booking. This fee covers our initial attendance and diagnosis, regardless of the outcome.
2.3 Cancellation by Customer
Due to the nature of call-outs and the immediate allocation of resources:
- Cancellations of Call-Out Services are non-refundable regardless of notice period
- The call-out fee will be retained in full if you cancel after booking
- If you wish to reschedule (rather than cancel) a call-out, we will attempt to accommodate this request but cannot guarantee availability
2.4 Cancellation by Us
If we need to cancel an Emergency Call-Out Service:
- We will provide as much notice as possible
- You will receive a full refund of any call-out fee paid
- Where possible, we will prioritize rebooking your appointment
3. STANDARD REPAIR AND MAINTENANCE SERVICES
3.1 Definition
Standard Repair and Maintenance Services are defined as non-emergency boiler repairs, annual servicing, system checks, and similar services that are scheduled with at least 24 hours' notice.
3.2 Cancellation by Customer
For Standard Repair and Maintenance Services:
- Cancellations made more than 24 hours before the scheduled appointment will receive a full refund of any deposit paid
- Cancellations made less than 24 hours before the scheduled appointment will incur a cancellation fee of £95 or 20% of the quoted service price, whichever is greater
- No-shows (failure to provide access or be present for a confirmed appointment without prior notice) will be charged the full cancellation fee
3.3 Rescheduling
- Appointments rescheduled more than 24 hours in advance will not incur any fee
- Appointments rescheduled less than 24 hours in advance will incur a rescheduling fee of £95
4. INSTALLATION SERVICES
4.1 Definition
Installation Services refer to boiler replacements, new boiler installations, system upgrades, and similar major works requiring significant planning, parts ordering, and resource allocation.
4.2 Deposits
Installation Services require a deposit of 70 % of the total quoted price at the time of booking. This deposit secures your installation date and covers the cost of ordering specific parts and materials.
4.3 Cancellation by Customer
For Installation Services:
- Cancellations made more than 7 days before the scheduled installation date will receive a refund of the deposit paid, less a £95 administration fee
- Cancellations made between 2-7 days before the scheduled installation date will result in 50% of the deposit being retained
- Cancellations made less than 48 hours before the scheduled installation date will result in the entire deposit being retained
4.4 Rescheduling
- Installation appointments rescheduled more than 7 days in advance will not incur any fee
- Installation appointments rescheduled less than 7 days in advance may incur a rescheduling fee of £95, depending on whether parts have been ordered and resources allocated
5. FORCE MAJEURE
5.1 Definition
Force Majeure events include but are not limited to severe weather conditions, natural disasters, pandemics, government restrictions, or other circumstances beyond our reasonable control.
5.2 Cancellation Due to Force Majeure
If either party needs to cancel or reschedule due to Force Majeure:
- No cancellation fees will apply
- Any deposits or payments will be either refunded in full or applied to a rescheduled appointment at the customer's discretion
- We will work with you to reschedule at the earliest mutually convenient time
6. YOUR CONSUMER RIGHTS
6.1 Cooling-Off Period
If you are a consumer and you booked our services remotely (online, by phone, or by email):
- You have a 14-day cooling-off period from the date of booking
- You may cancel the service without penalty during this period, provided the service has not yet been performed
- If you expressly requested that we begin the service during the cooling-off period, you may still cancel but must pay for the services provided up to the point of cancellation
6.2 Consumer Rights Act 2015
Nothing in this Cancellation Policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
7. REFUND PROCESS
7.1 Payment Method
Refunds will be made to the original payment method used for the booking.
7.2 Processing Time
Refunds will be processed within 20 working days of the cancellation being accepted.
8. CHANGES TO THIS POLICY
We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. We will provide notice of significant changes to this policy on our website.
9. CONTACT INFORMATION
If you need to cancel or reschedule an appointment, or if you have any questions about this Cancellation Policy, please contact us at:
Your Local Engineers
Phone: 02033555383
Email: contact@yourlocalengineers.co.uk
Last Updated: 1.05.2025