We charge £95 for a call-out, which helps keep appointments organised and covers travel costs plus approximately 20 minutes in your property for initial diagnostic assessment. This includes simple fixes like topping up pressure or resetting a boiler. If we require more time to identify and fix a problem, our standard hourly rate of £150 in hour will be charged in addition to the call-out fee. Important: Call-out charges don't apply for planned maintenance work such as annual boiler services, scheduled repairs, or installation work.​​​​​​​​​​​​​​​​

Yes, we are fully Gas Safe registered. All our engineers hold valid Gas Safe certifications, which is a legal requirement in the UK for anyone working with gas appliances, including boilers. Our Gas Safe registration ensures that our team meets the highest industry standards for safety, training, and competence when installing, repairing, or servicing your gas systems. For your peace of mind, our engineers always carry their Gas Safe ID cards, which you can ask to see before any work begins. You can also verify our credentials anytime on the official Gas Safe Register website. Why this matters to you: • Legal protection - only Gas Safe registered engineers can legally work on gas appliances • Safety assurance - reduces the risk of dangerous gas leaks, carbon monoxide poisoning, and other hazards • Quality guarantee - ensures all work meets current regulatory standards

In most cases, diagnosing the issue takes between 5 minutes to an hour. Simple repairs, such as replacing a PCB, pump, expansion vessel, or pressure sensor, typically take around an hour to complete. More complex repairs involving heat exchangers or multiple components may require 2-3 hours or occasionally a return visit if specialty parts need ordering. Rest assured, we'll work efficiently to restore your heating and hot water as quickly as possible! We'll keep you informed throughout the process with clear updates on timeframes and any parts that may need ordering.​​​​​​​​​​​​​​​​

Our pricing structure is transparent, competitive, and designed with no hidden fees: • Call-out fee: £95 (don't apply for planned maintenance work such as annual boiler services, scheduled repairs, or installation work​​​​​​​​​​​​​​) • Boiler servicing: Starting from £150 • Boiler repairs: Starting from £150 (plus parts if required) • New boiler installations: Starting from £950 (depending on system requirements) We provide free, no-obligation quotes for all installation work and major repairs. For ongoing maintenance and standard repairs, we charge a fair hourly rate of £150 in hour after the initial call-out fee. All prices include VAT, and we'll always discuss potential costs with you before proceeding with any work. Our detailed written quotes break down all expenses so you know exactly what you're paying for. Ask about our service plans: Regular customers can benefit from priority service and discounted rates with our annual maintenance packages.​​​​​​​​​​​​​​​​

Booking with us is quick and simple: • Call us directly: 020 3355 5383 • Book online: Complete our convenient booking form on our website • Email us: contact@yourlocalengineers.co.uk • Social media: Send us a message via Facebook, Instagram, or Nextdoor We pride ourselves on responsive service and will confirm your appointment promptly. In most cases, we offer same-day appointments to address your heating and gas needs without delay. When contacting us, please provide brief details about your service needs so we can allocate the appropriate time and ensure we bring any specialised equipment required for your job.​​​​​​​​​​​​​​​​

Our comprehensive gas and heating services include: • Boiler fault finding and diagnostics • Boiler installation, repair, and maintenance • Annual boiler servicing • Central heating system installation and repairs • Gas cooker/hob installation • Smart thermostat installation • Power flushing • Pre purchase central heating survey If you need a service not listed here, please contact us—we may still be able to help.

Absolutely. All our workmanship comes with a 12-month warranty. Any replacement parts or equipment we install are also covered by the manufacturer's warranty. Our warranties give you complete peace of mind that we stand behind the quality of our work. For complete details, please refer to our full terms and conditions available on our website.​​​​​​​​​​​​​​​​

We accept a range of convenient payment options: • Apple Pay • Bank transfers • Credit/debit cards • Google Pay • PayPall

We offer four options to ensure customers get the right part as quickly as possible: 1. On-the-Spot Fix: If our technician has the part in the service van (which covers about 70% of common repairs), we can supply and fit it immediately. 2. Same-Day Supply: We can source the part from local heating and plumbing merchants the same day (subject to availability). A courier delivery charge may apply. 3. Next-Day Supply: We can order the part for next-day delivery or collection from local merchants at no extra cost (subject to availability). 4. Online Ordering: For specialised or less common parts, we can order from online suppliers, with delivery typically taking couple of working days. If customers prefer to source their own parts or have another arrangement in mind, they can contact us—we're flexible and happy to work with different preferences!​​​​​​​​​​​​​​​​

We work with a wide range of boiler brands and models. Whether you have a Baxi, Glow Worm, Ideal, Intergas, Vaillant, Viessmann, Worcester Bosch , or any other make, our Gas Safe registered engineers are experienced in servicing, repairing, and installing all major brands. We regularly attend product training sessions and keep a close watch on heating technology updates to ensure we provide the best possible service. If you're unsure about your boiler's make or model, don't worry—we'll identify it and provide the right solution for your needs.​​​​​​​​​​​​​​​​

As a small, customer-focused business, we concentrate our services within a 5-mile radius of the London N4 postcode. This allows us to provide prompt, reliable service with minimal travel time. Our coverage extends to: - To the North: N22 (Wood Green, Bounds Green) - To the South: N1 (Islington, Canonbury) - To the West: NW3 (Hampstead, Swiss Cottage) - To the East: N16 (Stoke Newington, Stamford Hill) Not sure if you're within our service area? Please contact us—we'll be happy to confirm and assist you!​​​​​​​​​​​​​​​​

We operate on a first-come, first-served basis and do not offer emergency services. Many urgent situations can be resolved by simply turning off your gas or water supply. If you smell gas: Do not delay—call the Gas Emergency Service immediately at 0800 111 999. For non-emergency issues, feel free to contact us, and we’ll schedule an appointment at the earliest convenience.